We are Always Here for You

Sure, having a solid, reliable car insurance company is very important. But what about service? What about availability? What about the personal touch?

Remember, Infinity Auto Insurance is all about you! That's why we have placed extra care and effort in providing the most available, skilled, and friendly customer service staff. And you don't have to take our word for it. That is exactly what an independent study conducted by Verizon revealed.

We go one step further and give you a variety of service options when you need to contact us: 1) you can call our friendly and personable customer service call center, 2) you can reach out to one of our local agents in your area, or 3) you can be completely independent and use our convenient online tools.

What happens if you choose our call center? You get a member of our Customer or Claims service team who is specially trained to help you, whether you speak English and/or Spanish. That’s right — we have a team that can assist you with all of your insurance needs in the language that you prefer!

So you have choices! You can choose whether you prefer to speak to a local agent, call a customer service representative, or log in to your online self-service account. You choose when this happens (24/7), and you also choose your language (English/Spanish). See? We told you! Here at Infinity, it really is all about you!

Here are some ways to reach out to us:

Report a claim
24 Hours, 7 Days a Week

Customer Service
7:00am - 10:00pm CST, M-F
7:30am - 6:00pm CST, Sat.
Email: customer.service@ipacc.com

Get a Quote
1-800-463-4648 (1-800-INFINITY)
7:00am - 11:00pm CST, M-F
8:00am - 9:00pm CST, Sat.
10:00am - 6:30pm CST, Sun.

Commercial Auto
8:00am - 11:00pm EST, M-F
8:30am - 5:30pm EST, Sat.
Email: commercial.vehicle@ipacc.com

Infinity DriverClub®
24 Hours, 7 Days a Week

For Correspondence
Infinity Insurance
P.O. Box 830189
Birmingham, AL 35283-0189

For Payments
Infinity Insurance
Drawer 2537
P.O. Box 2153
Birmingham, AL 35287-2537

Corporate headquarters
3700 Colonnade Parkway
Birmingham, AL 35243